CORONAVIRUS (COVID-19) – The safety and wellbeing of all our visitors and staff is our number one priority at all times. Read More Information
Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read more about our safety policy here. Read more

CORONAVIRUS (COVID-19)

Updated 5th January 2022 - 4:30pm

 

We can’t wait to welcome you to the first direct arena.  Our number one priority is making sure your visit is as safe and enjoyable as possible.

 

We all have a shared responsibility to help prevent the spread of Covid-19.

 

When you visit us we’ll be operating under the most up to date guidance and legislation in place supported by ASM Global's comprehensive and industry-leading program – VenueShield.
 

Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.

 

 

 

VenueShield 

We are proud to operate within the ASM Global network of international venues, supported by its environmental hygiene protocol – VenueShield.

VenueShield is a comprehensive industry-leading programme of cleanliness that is being implemented across more than 325 ASM Global facilities around the world.

Our VenueShield cleanliness programme is part of our ongoing commitment to maintaining the highest standards of hygiene practices so that you can visit us with confidence.  

For further information, please visit:  ASM GLOBAL VENUE SHIELD

 

Terms of entry


To help keep you, all our guests, and staff safe, (and in addition to our normal terms of entry):

When requested by a member of staff, all guests 18 or over should be prepared to show proof of your COVID Status.

 

Our accepted forms of proof for this are via:

 

  • NHS COVID Pass,  Via:

App - please note this is via the NHS app and not the NHS Covid-19 app.  For domestic purposes, there are a number of ways those 18 and over can obtain an NHS COVID Pass, please visit HERE for information on how to obtain your pass and use the NHS app.  If you are using this preferred form of proof but have not yet obtained your pass we advise you apply no later than 48 hours before attending the event to allow for your application to be processed in time.We also advise that this is stored within your phone so that it can be accessed offline and ready to show before arrival.


Letter please visit here for information.
If you are using this form of proof but have not obtained your pass we advise you apply as soon as possible in advance of attending the event so that your application can be processed and letter be received in time.

 

  • Lateral flow or PCR negative test results text or e-mail, received within 24 hours of attending the event.  Free rapid lateral flow tests are available via the NHS.

            Log your lateral flow test results here to generate the text or email result.

  • Non UK Resident proof of vaccination: Such as EU Digital Covid Pass or other digital or paper equivalents. If travelling from outside the UK, please ensure you are only visiting in line with any quarantine rules in place at the time of the event.

 

Before arriving at the venue, please have these forms of proof up/open/out and ready to show on entry to avoid delays.

 

 

The Government has advised that you must not attend an event if you: 
 
  • Have tested positive for Covid-19; or
  • Are required to self-isolate 

Please click here if either of the above apply.

Further measures to keep you safe 
 

  • NHS Track and Trace
  • NHS Track and Trace QR codes are available to scan at all points of entry to the venue.

Hand sanitiser

We have partnered with Lifebuoy to ensure that high-quality hand sanitiser is available throughout the venue.

 

Face coverings

As of Friday 10 December 2021 it is a legal requirement to wear a face covering when visiting our venue. You will not be allowed in the venue without one unless you are exempt. For more information on face covering requirements and exemptions please visit the government website HERE

Staff testing


All staff working at our venue are required to provide negative results from a lateral flow test. 

 

Enhanced cleaning


As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.

 

Contactless services


The first direct arena is a cashless venue. We’ll only accept contactless or card payments.

We are moving to mobile tickets where possible. A mobile ticket is just like a ‘print-at-home' ticket but instead of printing off the ticket, you just show the ticket barcode on your mobile phone and there is no need for anyone else to have contact physical contact with your ticket.  Existing orders for physical tickets will be honoured.

  

Keeping you up to date 


We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website.  

If there’s anything you need while you’re here, our staff will be on hand to help you.

 

Be kind


Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.

 

 

All of the events listed below have been confirmed as being postponed or cancelled.  Where new dates are listed tickets will automatically be valid for the re-arranged date.  Tickets for cancelled shows are refunded automatically by ticket agents.

 

  • 5 Seconds of Summer (15th May 2020 / 16th April 2021) - new date 15th April 2022
  • Alanis Morissette (16 November 2021) - new date TBC
  • André Rieu (6th May 2020 / 18th September 2020 / 14th April 2021) - new date 21st April 2022
  • Architects (22 February 2022) new date 2nd May 2022
  • Barry Manilow (6th June 2020 / 29th August 2020 / 28th May 2021) - new date 25th June 2022
  • Blondie (21st November 2021) new date - 4th May 2022
  • Bon Iver (29th April 2020 / 14th January 2021/ 24th October 2021) - new date 19th October 2022
  • Cirque Du Soleil (18th - 21st June 2020 / 27th-30th October 2022) - cancelled
  • Craig David (16th April 2020 / 17th April 2021) - new date 22nd April 2022
  • David Gray (27th March 2020 / 16th March 2021 / 17th September 2021) - new date 25th May 2022
  • Deep Purple (6th October 2020 / 3rd October 2021) - new date 20th October 2022
  • Diana Ross (30th June 2020 / 16th June 2021) - new date 15th June 2022
  • Diljit Dosanjh (1st August 2020 / 24th April 2021 / 14th August 2021) - new date 26th August 2022
  • Dua Lipa (4th June 2020 / 22nd January 2021/ 21st September 2021) - new date 18th April 2022
  • Elton John (7th December 2020 / 5th November 2021) - new date 6th June 2023
  • Evanescence & Within Temptation (30th April 2020 / 3rd September 2020 / 1st October 2021 ) - new date 4th April 2022
  • George Benson (24th June 2020 / 17th June 2021) - new date 22nd June 2022
  • Gregory Porter (11th May 2020 / 27th February 2021) - new date 7th May 2022
  • James Blunt (23rd May 2021) - new date 11th February 2022
  • James Taylor (27th Jan 2022) - new date 8th October 2022
  • Jason Manford (21st October 2021) - new date 14th October 2022
  • Jeff Dunham (17th May 2020 / 27th September 2020 / 24th May 2021) - new date 15th May 2022
  • Jeff Wayne's The War of The Worlds (11th April 2021) - new date 3rd April 2022
  • Kings of Leon (8th July 2020 / 15th June 2021) - new date 14th June 2022
  • Little Mix (11th May 2021) - new date 30th April 2022
  • Magic Mike (27th May 2022) - new date 29th April 2023
  • Paw Patrol (11th July 2020 / 31 July 2021) - new date 10th August 2022
  • Planet Earth II (28th March 2020 / 2nd November 2020 / 20th March 2021) - new date 24th March 2022
  • Premier League Darts (14th May 2020 / 27th August 2020 / 13th May 2021) - new date 7th April 2022
  • Professor Brian Cox (22/10/2021) - new date 10th September 2022
  • Pussycat Dolls (15th April 2020 / 25th May 2021) - new date TBC
  • Queen Machine (25th April 2020 / 8th October 2021) - new date 17th September 2022
  • Simple Minds (18th April 2020 / 12th Feb 2021 / 28th August 2021) - new date 9th April 2022
  • Simply Red (10th October 2020 /  9th October 2021) - new date 9th February 2022
  • Snoop Dogg (14th April 2020 / 17th February 2021 / 8th September 2021 / 7th March 2022) - new date 2nd September 2022
  • Stormzy (12th September 2020 / 8th April 2021) - new date 16th March 2022
  • The Four Tops and The Temptations (3rd November 2020 / 4th October 2021) - new date 1st October 2022
  • Thunder (28th November 2020 / 22nd May 2021) - new date 22nd May 2022
  • UB40 (18th December 2020 / 9th March 2020 / 8th December 2021) - new date TBC

 

 

Coronavirus (COVID -19)  FAQs 

 

Is my event still going ahead?

The situation is changing regularly.  If your event is not listed above we do not have any updated information to provide.  Discussions with promoters and evnet organisers are still ongoing and it is likely that more events will be postponed or cancelled.  The venue’s website and social media are the best places to check for updates.

 

 

Can I contact you by telephone?

We are unfortunately not able to provide our normal customer service telephone service.  Customers are advised to email [email protected] with any questions.  Please be aware that we are currently receiving an unprecedented volume of messages and it will take longer than normal for us to reply.  We appreciate your patience and understanding at this time.

 

 

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