Frequently Asked Questions
How do I book a ticket?
Will my tickets be posted to me?
Do you do meet and greets / backstage passes / special announcements?
When is the best time to arrive at the first direct arena if I want to avoid standing in queues to get in and need extra time to get to my seat?
Who do I contact for lost property?
Are there any age restrictions for shows at the first direct arena?
Can I bring a camera into the Arena?
How do I find out event times?
Can you tell me when I am able to pick up tickets from the Ticket Office and does ti have to be on the day of the event?
What should I bring with me?
Where can I park?
How do I get to the first direct arena?
How can I collect my tickets if I am delayed?
Does the first direct arena cater for special needs?
I have bought tickets for the standing floor but I have since broken my leg. Can i still come to the concert?
Will I be charged a booking fee?
Why can I not take my own food into first direct arena?
What should I do if I have a problem on the night?
How does the block and seat numbering work?
Why can't I leave first direct arena and come back in as I can at my local pub?
What can I buy when I'm at first direct arena
Will there be any pyros-lasers-strobes at the event I'm attending?
Where can I get a taxi?
I'm bringing a school party and need to do a risk assessment. Can we do this?
How big is the arena?
What is the seating layout?
Where are the bars and toilets?
Do you have baby changing facilities?
Can I upgrade my tickets or do you have special packages available?
Are there smoking areas at the first direct arena?
Do you have a cloakroom?
Do you have Wi-Fi?
Do you want to leave feedback?
You can book a ticket using one of the following options:
By telephone on 0844 248 1585, option 1 (open 8.00am - 10.00pm every day). Accessibility booking line 0844 248 1585, option 2 (open 9am – 5pm Monday - Friday). Calls will cost £0.07 per minute plus your network access charge
Online via www.firstdirectarena.com
In person: Visit the first direct arena new on-site Ticket Office. This is located to the left hand side of the main entrance doors at the venue, past the first direct bar. Opening hours are Monday-Friday 10.00am-4.00pm and Saturdays 10.00am-2.00pm, subject to change. The ticket office opens early on show nights and on sale days.
Full booking details are available by visiting the buy tickets page.
Tickets booked with Eventim (by telephone or via the internet) can either be posted out or left for collection at the Ticket Office. Tickets may be collected 48 hours after purchase; the cardholder must be present and produce the credit card, the Eventim Customer Number and sign for the tickets before they are released. Postal bookings to first direct arena should include a stamped self-addressed envelope. If souvenir tickets are being produced for an event, it is likely that tickets will not be posted out until approximately four weeks before the performance. Please contact your ticket agent for confirmation.
Unfortunately backstage passes are not available to buy, however selected events may offer VIP tickets to be purchased via Eventim which can include exclusive meet and greets opportunities.
All special requests including birthday announcements, 'shout outs' and autographs are dealt with on an individual basis via the artists promoter. Any requests can be forwarded in writing to the first direct arena and these will be passed on to the relevant persons in good faith, however we have no influence in any decision.
Please arrive as close to the advertised door time as possible and you should encounter fewer people in any queue and then have more than enough time to get to your seat.
Please call 01133 863 623.
There are no age restrictions to any shows, unless requested by the visiting artist, however we request that no children under 14 come unaccompanied and we also advise that no under 14s go on the floor for standing floor shows. Generally children shows allow babes in arms up to 23 months however some shows specifically targeted at younger audiences require a ticket for anyone attending the performance. Please check the relevant show's event page for event specific details.
The official policy of the Arena and the touring shows, forming part of the conditions of sale when you purchase a ticket, is that the unauthorised use of cameras, video and any other form of recording equipment (including iPad's / tablets) is strictly prohibited. However, some of the shows do permit the use of small digital cameras including, in many cases, 'bridge' cameras (larger digital cameras with zoom lenses that cannot be removed). For the avoidance of any confusion 'professional' cameras with removable and interchangeable lenses are always prohibited. Unfortunately, the camera policy for a specific show is typically only confirmed on the day of the event. We would advise that if you choose to bring a small digital camera to the Arena you must be prepared not to use it if requested not to do so.
Please refer to your ticket for door opening and start of show times. Please note due to the nature of live entertainment all times including end of show times are approximate and subject to change and we cannot confirm what time the main artists will arrive on stage in advance. Please arrive in plenty of time to avoid disappointment and to get through security and ticket checks. Please also be aware all concert goers are responsible for making sure they leave the venue in time to catch their last coach, bus or train home.
Eventim customers can collect their tickets at any time (unless souvenir tickets are in use in which case they will be available approx 30 days prior to the event). Customers of other ticket agents can only collect on the evening of the show.
Patrons are advised to bring the least amount of belongings possible. Small bags are permitted but may be subject to searches and, at some events, may be removed from standing floor ticket-holders for collection afterwards. The unauthorised use of cameras, video or any other form of recording equipment (including iPad's / tablets) is strictly prohibited. 35mm cameras are permitted at most events but professional cameras with a detachable zoom lens are not, therefore please leave at home.
At certain events, the promoter may request a ban on all photography and signs to this effect will be displayed at all entrances. No food or drink is to be brought into the venue. Banners are also prohibited. Large golfing style umbrellas should not be brought to the venue as they will not be permitted on safety grounds, however small (handbag / briefcase style) umbrellas will be permitted.
- Woodhouse Lane (24 hrs) – Official Arena Car Park
- Merrion Centre - Merrion Way (24 hrs) – Official Arena Car Park
- The Light - St Anne's Street (24 hrs)
- West Riding House (24 hrs)
- Schofields - Albion Street (closes at 24.00)
- Rose Bowl - Portland Crescent (closes at 23.00 hours)
- St Johns Centre - Merrion Street (24 hrs)
- Westgate - Castle Street (24 hrs)
- Leeds Station - Long Stay MSCP (24 hrs)
- Former International Pool - Westgate (24 hrs)
- Leeds Station Riverside - Aire Street (24 hrs)
- Swinegate Car Park (24 hrs)
- Boar Lane - The Bourse South Side (24 hrs)
- The Dark Arches - Dark Neville Street (closes 19.00 hrs)
- Templar Street & Edward Street Car Park (24 hrs)
- Wellington Place (24 hrs)
- Sovereign Street (closes at 20.00)
first direct arena is located next to the A58(M) Inner Ring Road and from the Claypit Lane junction (A58) provides links out of the city centre to the east joining the A64 York Road, and to the south and west connecting to the M621 and other destinations within Leeds and to the wider motorway network via the M62 and the M1.
Leeds City Station on New Station Street is around a 15min walk from first direct arena and a major hub on the national, regional and local rail network providing connections to a wide variety of destinations. It is also very accessible via public transport.
Please refer to our Travel Information page for more specific travel plan information.
Our Ticket Office will close at approx 9.00pm on an event night or just before the main act take to the stage - after this time tickets can still be collected from our Information Desk.
first direct arena prides itself on being accessible to everyone. Designated seating within first direct arena caters for wheelchair users and their personal assistants / companions or those with walking difficulties. Lifts and escalators assist with getting to your seating level. Hearing loop system installed throughout the Arena Bowl with receivers available from the Information Deck. Wheelchairs are available at the venue if assistance is required. We also offer lowered counters and disabled toilet facilities.
For your safety, and for those around you, we do not allow people using crutches and/or walking aids onto a standing floor. Even though your friends around you could help to look after you, crowd movement on the floor is unpredictable. We will always endeavor to find you an accessible position within the Arena so that you can still come to the concert. Please call our Accessible Line on 0844 248 1585 (option 2, 9am – 5pm MON-FRI) and they will do their best to find alternative tickets.
All ticket sales through Eventim are subject to a service charge and a possible handling charge; these amounts are set in relation to the ticket price. Ticket sales via the first direct arena Ticket Office are also subject to a service charge.
In accordance with common practice it is our policy not to allow guests to bring their own food and beverage into the building. The arena endeavors to raise awareness to customers of this policy via out website and on tickets. Glass and Can containers are not permitted within our venue.
We recommend if anyone experiences any seating problems they are raised to a member of our guest services team immediately to enable us to rectify them during their visit, the information desk is located in the main atrium by the main doors, and our stewards are clearly identifiable in yellow or purple uniforms.
For an all seated show at the first direct arena, floor blocks will be lettered, i.e Block A, Block B will indicate you are sat in the floor seating section. In a full seated show, the retractable tiered seating and fixed seating will also be in use. Facing the stage, the first level of tiered seating is numbered from left to right block 101 -109. Seats are numbered in descending order from left to right also, i.e 1-18. The level 2 seats are numbered blocks 210-220, and level 4 seats are numbered blocks 321-333
There are a number of reasons why first direct arena does not allow people to leave the venue and come back in.
The first is a licensing issue. At your local pub, if you go outside, you run the risk that the pub fills up to capacity and you will not be allowed back in. The Arena holds around 13,000 on a normal concert and it is less easy to see when the building has reached its capacity. We use the tickets to keep an accurate count of the number of people in the building.
We are a licensed premise which means that we have a duty to control the consumption of alcohol in the building.
We, like many other venues, have on-going issues with secondary ticketing. People buying tickets from touts or unofficial ticket and auction website's could have bought duplicate or reprinted tickets which look right but may no longer be valid. As a counter measure we limit the opportunity for people to pass tickets to each other by not allowing them to go out and re-enter the building.
On busy concert nights, allowing people to pop out, say for a cigarette or to return to their vehicle can causes congestion with the people trying to come in for the first time. Keeping the flow of people in one direction at any time is the safest way to work.
We do not have a safe space outside our venue for people to congregate which will not block entrances or cause fire hazards or traffic problems. We aim to get people away from doors as quickly as possible both at the beginning and end of the concert for your safety.
Letting people out of the building, even with their ticket, is a potential cause of conflict on the doors. If anything happens which means that you cannot get back in - you lose your ticket or have it stolen or the machine can't read it the second time.
We know the majority of our customers are honest concert goers, but for that minority who will try to get in without paying or break the rules of our licence, we have to create one rule which applies to everyone.
first direct arena has a large and varied number of refreshment stands offering a variety of hot and cold food and drinks, including alcoholic beverages. Official merchandise is also usually available inside the venue. Patrons are advised not to buy merchandise from vendors outside first direct arena as these are not licensed suppliers and the quality of products cannot be guaranteed.
Please be drink aware and make sure you have a great night out.
For help and advice on how to keep a good time good please visit drink aware.
Is there a cash machine or do you take cards?
There are cash machines located on route to the Arena at Sainsburys, Woodhouse Lane; HSBC – St Anne’s Street/Light; Post Office, St Johns Centre, Albion Street.
There is also a cash machine located at the Arena inside and to the left of the main doors sign posted.
Our concession stands accept debit and credit card payments. We also accept contactless and ApplePay payments.
Most shows have some form of flashing lighting or strobes. Signage is displayed around the concourse to advise people if pyros - lasers or strobes will be in use.
Official Taxi Ranks are located at: Elmwood Court road adjacent to the first direct arena
Woodhouse Lane, near Oceana
Wade Lane, Fairfax House
Headrow -The Light/Headrow, Dortmund Square/Headrow, Primark
Also - Leeds Rail station, New Briggate, Cookridge Street, Vicar Lane, Corn Exchange, Leeds Bus Station, Swinegate
Unfortunately, due to the high volume of requests, it is not possible for us to accommodate individual site visits.
Leeds first direct arena facts
- Up to 13,500 capacity
- 5.1 acre site
The Leeds first direct Arena has the United Kingdom’s first purpose built fan-shape arena design with a contemporary and innovative layout where all seats face the performance area. Whereas traditional arenas have four sides of seating around a ice hockey rink, the Leeds first direct arena will have one large super-theatre seating bowl that fans out from the stage.
This design offers:
- every visitor faces the stage regardless of the seat location
- a maximum distance from centre stage of 68 meters as opposed to 95-130 meters at traditional Arena’s
- the best acoustic experience of any large arena venue in the country
The floor area / lower level is very flexible and changes depending on the visiting artist/productions requirement.
We host fully seated events up to 12,500 capacity, seating/standing up to 13,500 capacity, along with Ice Shows such as Dancing on Ice where the floor area holds the show ice rink and WWE Wrestling with a ring in the centre of the floor area. There upper levels have fixed tiered seating.
We have 3 public concourses with merchandise, refreshments, bars, food and toilets available on all.
Level 1 for floor standing or blocks A upwards & Blocks 101 – 109 rows A – P
Level 2 for Blocks 101 – 109 Q – Z & Blocks 210 – 220
Level 4 for Blocks 321 – 333
Yes designated facilities are available on all levels of seating.
Luxury Experience packages are available for a variety of shows at the first direct arena. Please visit the hospitality page for more information.
Smoking areas are located on Level 2 of the Arena, at either ends of the concourses away from the main stairs.
Unfortunately for Health and Safety reasons, there will not be an opportunity for the general public to leave and re-enter the venue. A strict policy of no re-admission to the venue will be enforced.
Electronic cigarettes are not permitted for use inside, due to the sophistication of these devices, it is increasingly difficult to identify guests in the auditorium smoking compared to those smoking electronic cigarettes. To assist with this, guests who wish to use these devices are requested to use the external smoking areas.
Unfortunately due to building regulations inside the venue, we do not have an area for guests to leave coats, bags and other items.
We are currently in the proccess of bringing Wi-Fi to the first direct arena
Want to leave feedback?
If you would like to leave feedback please write to first direct arena, Arena Way, Clay Pit Lane, Leeds, LS2 8BY, or alternatively email firstname.lastname@example.org
We reply to all emails and letters and welcome your feedback
We hope you enjoy your visit to first direct arena.