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Accessible tickets now available online

24 Apr 2020

Tickets for accessible areas can now be purchased online for first direct arena events


Following a successful trial period the first direct arena are pleased to announce that accessible tickets are now available to purchase online.


Venue personnel have been working with official ticketing partners Ticketmaster to provide a solution that will greatly improve the options available to Deaf and disabled customers.


The service has been made available for all future events such as Pussycat Dolls, Stormzy, Craig David, Deep Purple, Rick Astley, Jools Holland, Dua Lipa and The Black Crowes and Genesis.


Speaking about this develepment first direct arena General Manager, Jen Mitchell, said that “We have been working on this behind the scenes for some time as we know how important it is to give equal access to tickets to all of our customers.  As proud members of the Attitude is Everything Charter of Best Practice we are committed to constantly review and improve our services and we see this as a big step forward in that regard”.


Andrew Parsons, Managing Director of Ticketmaster UK, commented: “It is with great pride that we launch our online accessible ticketing solution with our friends at the first direct arena. We are both deeply committed to providing equal access to live entertainment and enabling fans to purchase accessible ticket online is a big part of delivering that.”


The venue is currently closed due to the ongoing Coronavirus (Covid-19) situation meaning that sales from the arena box office are currently suspended.  The lockdown is also impacting upon the serivce of their dedicated 0800 number, which is free to call from mobile and landlines.  These services will be reinstated when events are being hosted again. 


Jacob Adams, Head of Research and Campaigns for Attitude is Everything added “We welcome this development at Leeds’ first direct arena bringing the convenience of online booking to Deaf and disabled fans wishing to book access along with their tickets for the first time at the venue. We know that this is what many customers want in order to have an equal set of booking options. At the same time, we applaud the retention of free telephone and in-person booking options alongside the new online method, ensuring that whatever the preferred method of booking, Deaf and disabled people can book their access requirements with confidence.”






Can I book tickets for accessible areas online?

Yes, there is an option to buy tickets for wheelchair users, visual impairments, hearing impairments or ambulant disabled visitors (visitors with any other disability that would make them unable to use standard arena standing or seating positions).

Will I be asked to provide evidence to prove that I am entitled to bring an essential companion with me?

Yes, because essential companion tickets are issued free of charge measures are in place to prevent the system from being abused.  After your purchase you will be contacted by our ticketing partners Ticketmaster who will ask you to submit your proof of eligibility. More information on the process and documentation can be found here Your order may be cancelled if no supporting document is provided. 

Will I need to provide evidence every time I book?

No, you will only be contacted if the evidence that you have previously supplied has expired or is no longer valid.

Can I still buy accessible tickets by telephone?

Yes, the dedicated telephone line is still in use and customers can continue to call 0800 988 4440 (Monday to Friday: 9:00am to 6:00pm Saturday:10.00am to 3:30pm) to book or make enquiries.  Please note that this service is currently unavailable due to the ongoing Coronavirus (Covid-19) situation but will be reinstated in due course.


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