Buying Tickets

Welcome to the tickets section which contains all you need to know about buying tickets for first direct arena.

Please be aware that if you don't buy your tickets from authorised outlets you run the risk of being refused entry to the venue or not getting any refund if the event is cancelled or postponed. If you choose not to use the ticket buying options below and are unsure of the legitimacy of a ticket outlet, we suggest you check the official artist or promoter website.

first direct arena's official ticketing services provider is EVENTIM.

Before you book don't forget to have a browse through our Event Listing section and check out the Seating Plans section of the website so you can see where your seat is or where you want it to be!

If you are buying tickets for anyone 14 years or under we advise you purchase a seated ticket. Please be aware that during concerts people may stand up.

View a full list of terms and conditions.

How to Book

Book Online Buy - tickets online by searching our Event Calendar section and clicking on the 'Buy Now' buttons on the relevant artist listing.

Personal Callers - Visit first direct arena Box Office. Our Box Office is located at Trinity Leeds, in the Customer Service Lounge. The Customer Service Lounge is located on the first floor, near to Boots Pharmacy and opposite H&M. Our box office is open from 9.00am-8.00pm Monday-Saturday, and 11.00am-5.00pm Sundays. Please note, the venue Box Office will not open early for on-sales and tickets will not be held back for personal callers. All booking fees charged at the venue Box Office have been increased in line with those charged online and by phone. The venue does not charge a booking fee on tickets purchased in person with cash.

PLEASE NOTE: From Monday 1 September the first direct arena ticket office will be moving from Trinity Leeds to an on site facility at the venue. This is located to the left hand side of the main entrance doors at the venue, past the first direct bar. Opening hours will be Monday-Friday 10.00am-5.00pm and Saturdays 10.00am-3.00pm, subject to change.

By Telephone - Call the EVENTIM Hotline on 0844 248 1585 (open 8.00am - 10.00pm every day). Tickets are subject to a booking fee.

At the venue: Our venue box office, located to the left hand side of the main entrance doors of the arena, will be open before the main doors open on the evening of a concert. You will be able to collect your tickets, purchase tickets to that evening's show (availability dependant) and buy tickets to other first direct arena shows. We would recommend purchasing tickets on your way in to the arena.

Christmas box office opening times:- Christmas eve: 9.00am-5.00pm, Christmas day: closed, Boxing day: closed, New Years Eve: 9.00am-5.00pm, New Years Day: Closed

Easter box office opening times:- Good Friday:- 9:00am-5:00pm, Easter Sunday: Closed