Safety & Security
Staying Safe
We take security seriously; at the first direct arena, we do a lot to keep you safe with some security measures that you can see and some that you can’t. We ask that all guests familiarise themselves with our security information below and arrive in plenty of time to go through the security checks.
Screening
On arrival, you will pass through our screening arches. They’re our way of making sure nothing’s coming into the venue that shouldn’t be. This state-of-the-art security screening system uses Artificial Intelligence (AI) to scan people in real-time so there’s no need to remove items from your pockets or bags.
Bag Sizes and Checks
In addition to checking tickets, bags will also be searched. We ask that you keep personal belongings to a minimum and only bring your essentials.
Please do not bring any backpacks or large bags, as these will not be allowed into the arena.
You are permitted to bring small bags or handbags no larger than 35cm x 40cm x 19cm. Which is around the size of an A3 piece of paper.
There are no temporary storage facilities or cloakroom for prohibited items.
Prohibited Items
For your safety and enjoyment, we carefully manage the items that can brought into the venue for an event. The list below details prohibited items.
- Food or drinks (both alcoholic and non-alcoholic) *
- Glass, cans, aluminium bottles or thermoses
- Large golf-style and metal-tipped umbrellas. Small foldaway umbrellas are permitted.
- Large cameras (deemed professional), tripods, go-pros, video or audio recording devices.
- Laptops and tablets
- Illegal drugs or substances of any kind.
- Penknives, multitools or anything that can be used as a weapon.
- Animals (except ADUK registered service dogs)
- Signs, banners, or flags over A3 size. Poles, sticks and balloons are not permitted. (If bringing banners please be respectful of the people behind you)
- Flares and Smoke Bombs. It is a criminal offence to bring unauthorised pyrotechnics into a licenced venue.
- Helmets, full face masks, large studs on clothing and chains. Medical face masks can be worn.
- Flammable liquids in any container and aerosols (hairspray // deodorant)
- Air horns, whistles, cowbells, or other noise-making distractions
- Projectiles (such as beach balls, footballs, inflatables)
Please note that this list is not exhaustive and other items may be refused at the point of entry if they have the potential to cause harm or nuisance. Specific events may have additional prohibited items which will be communicated pre-show and on the event information page on the website.
Food and Drinks
You cannot bring drinks into the venue unless you’ve got a medical reason. Please contact us in advance for approval which will allow for ease of entry when you come to the Arena.
Re-Admission
The venue operates a no-readmission policy. If you leave the venue, you will not be permitted to re-enter. Smoking areas are located upstairs on either side of the concourse.
Camera Policy
The promoter for an event will decide if photos and video can be taken at the event. Sometimes artists don’t allow any photography during a concert and their policy may come into effect at short notice. Please take note of the signage and instructions upon entering the venue.
Guest Behaviour
We pride ourselves on being a fun and safe environment for everyone however, we have a zero-tolerance policy towards any form of anti-social behaviour directed towards other guests or staff.
This includes engaging in any behaviour that may cause harm, discomfort, or offence to other guests or the first direct arena team. We will not tolerate any form of verbal or physical abuse, harassment, discrimination, or disruptive actions.
Any individual found engaging in anti-social behaviour may be subject to immediate removal or refusal (with no right to a refund) from the venue and could face further consequences as deemed necessary.
We encourage all guests to report any concerns or incidents to a nearby staff member or security personnel. Together, we can ensure that everyone's experience remains enjoyable safely and respectfully.
