Accessibility

  • Accessibility - Picture 1

Accessible to Everyone

first direct arena has been designed to be accessible to everyone.  Below is a summary, or you can download our detailed accessible guide.  

We have received recognition of our design, commitment and support for deaf and disabled music fans, from leading charity Attitude is Everything, by being awarded the Silver level of the Charter of Best Practice.

Car parking

On-street disabled persons parking spaces are available at: adjacent to the Arena (9 spaces) Elmwood Close with 6hr max stay, Tower House Street (6 spaces), Jacob Street (2 spaces). Along with an accessible mini bus parking space (subject to availability) on Brunswick Terrace with 4hr max stay.

Please check local signs for time limit information.

Download the car park and disabled parking map

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Public Transport Travel Plan

Leeds City Station is managed by Network Rail and provides accessible ticket machines and an accessible ticket office counter, an induction loop, ramp for train access plus assistance to and from platforms, disabled persons toilets and lifts or level access to all platforms.

National Express operates four Leeds bus and coach stations with the Dyer Street Coach Station owned and managed by Metro. They have introduced a dedicated team to help disabled customers – Tel.  08717 81 81 79 (option 4) – please call before booking and at least 36 hours in advance of when you want to travel.

Entrance

All front entrance points are accessible and are staffed throughout the event by venue safety stewards. Please speak to any member of staff if you have any questions. On entering the venue through our accesible entrance, you will receive a leaflet explaining our emergency procedures.

first direct arena has been designed to be accessible to everyone. If the information you require is not listed below, please contact our Accessibility co-ordinator by telephone on 0844 248 1585 option 2, or in person at the first direct arena Ticket Office located at the Arena. The following provisions have been made in terms of entrance arrangements:

Lifts are available to take you down to floor seating Blocks A onwards, up to level 2 Blocks 101 – 109, 210 - 220 and up to level 4 Blocks 321 - 333.
Escalators are also available up to level’s 2 – 4, Blocks 101 - 109, 210 - 220 & 321 - 333.
Wheelchairs are available to borrow on entry for short distances to your seat (subject to availability)

Assistance Dogs

Assistance dogs are welcome at first direct arena (and we will look after them in a secure environment during the event, if required). A number of seats in the arena do however incorporate extra space to the front of them, should you want your assistance dog with you in the arena.  An extra area will be allocated for your assistance dog toilet, please ask a member of staff for information.

Visual Impairment

Seats are reserved close to the stage / performance area for visually impaired customers for all events at the Arena. These seats are strictly limited (subject to availability) and booking in advance is essential.

Special Medical Needs or Pregnant

If you are pregnant or need specialist medical care you are advised to get advice from your GP or consultant before attending an event.

Toilets

Disabled person toilets are available on all levels of the Arena, in addition to these, ambulant disabled person toilets, which are slightly larger than standard toilet cubicles, have an outward opening door and slightly more space, and grab rails are available within the main male and female toilet provision on all seating levels.  For directions or assistance please ask a member of our stewarding team.

Changing Places Toilet

A changing Places Toilet is provided just off the ground floor concourse.  This is a facility for people with profound and multiple disabilities, who need extra facilities and to allow them to use the toilet comfortably.  The Changing Places Toilet at the first direct arena incorporates a height adjustable adult sized changing bench, a tracking hoist system, a height adjustable basin, a centrally placed toilet, adequate space for a disabled person and up to two companions, and a large waste bin. The Changing Places Toilet is locked using a RADAR lock.  Please note that sling for the hoist system is not provided. Further information on this facility can be provided if required.

Baby Changing Facilities

Baby changing areas are available on the main concourses on all seating levels.

Concourse Concession Stands (Bars & Merchandise)

All venue facilities are fully accessible.

Facilities for people who are deaf and/or hard of hearing

A RF induction loop is installed which gives coverage throughout the Arena, please go to our customer service/information point in the centre of the main doors on arrival for a receiver.

Seating

first direct arena has been designed to be accessible for everyone. Access to the upper tier of seating (BLK 321 and above) may require the negotiation of steep steps and so may not be suitable for some people with mobility problems, the front of BLK 321 is 19m from ground level and rises to 29m at the rear of the block.

When booking please make our staff aware of any access requirements to ensure we secure the most suitable seats / location for you.

If you have any further questions please call our ticket line on 0844 248 1585 (option 2 for accessible ticketing enquiries, or option 6 to speak to someone at the first direct arena)     

Booking Tickets

For telephone bookings: 0844 248 1585

Option 2 for accessible enquiries Mon – Fri 9am – 5pm and speak to a member of our ticketing team.

Email - accessibility@firstdirectarena.com

Booking in person: Visit the first direct arena new on-site Ticket Office. This is located to the left hand side of the main entrance doors at the venue, past the first direct bar. Opening hours are Monday-Friday 10.00am-4.00pm and Saturdays 10.00am-2.00pm, subject to change. The ticket office opens early on show nights and on sale days.